Last updated: May 2026 1. FULL REFUND POLICY ZomPixel follows a full refund policy for online payments. 2. ELIGIBILITY - Refunds are available for online payments when a booking is cancelled - Cancellation can be initiated by client, photographer, or admin - Auto-cancelled bookings (due to no response) are also eligible 3. REFUND PROCESS - Refund is automatically initiated when an online-paid booking is cancelled - You Can Check Your Refund status In Booking Section - Refunds are processed within 5-7 business days - Amount is refunded to the original payment method 4. CASH PAYMENTS - Cash payment refunds are handled directly between client and photographer - ZomPixel does not mediate cash payment disputes 5. NON-REFUNDABLE - Completed bookings cannot be refunded through the platform - Subscription fees (₹49/month) for photographers are non-refundable 6. DISPUTES For refund disputes, please file a complaint through Settings > Complaint.